FAQ

My Study Plan

Everything you need to know about your Study Plan

Change my Level

How to change your level within the school

Change my Course

Find out about all the different courses within the school

Track my Progress

How to track your progress in the school

Group Classes - Introduction

What is a Group Class?

Cancel my Subscription

How to cancel your subscription

Private Classes - Introduction

What is a private class?

Private Classes - Cancel my Private Class

What to do if you need to cancel your next Private Class

Private Classes - Pick your topic

Choose your topic for your Private Lessons

Private Classes - Progress and feedback

Feedback from your teachers

My Account - Billing and Features

Your features and payments at a glance

My Account - Username and Password

Your school credentials

My Subscription - Billing and Features

Your features and payments at a glance

Upgrade to a Premium Plan

Accelerate your learning with our premium package

My Payments

Your payments at a glance

Purchase more lessons

Go the extra mile with more lessons

Take a Private Class on your EF English Live App

Start your one-to-one lesson on your mobile

Private Classes - Book your first Private Class

How to book a private lesson

Set up your school

Everything you need to know to enroll and start in our school

Group Classes - Take your next Group Lesson

Keep the good pace by taking your next class

Suspend my Subscription

How to suspend your subscription

Access your Class - Tech Check

Technical check to access your class in the best conditions

Data Erasure Request Form

Cleaning cookies and cache of your browser

Enhance your learning experience: a step-by-step guide on optimizing your browser performance.